Payment Information

1. Credit Cards – Visa/MasterCard

You can pay by using your credit card through a 100% safe & secure online transaction. Thesocialkollective.com is equipped with the highest standards of security in payment transactions.

2. Direct bank transfer

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

3. Cash on delivery

Pay with cash upon delivery.

 

Return Policy

Return Policy for Thesocialkollective.com

In order to ensure customer satisfaction, all of your purchases in www.thesocialkollective.com are returnable/replaceable within 7 days from the date of delivery to you. This also applies to damaged, defective or wrong items received. You need to do the following in case you intend to return/replace the order:

  1. Call our customer services at 9200010596 during work hours or email us: info@thesocailkollective.com
  2. You need to make sure that the purchased items are in their original packaging and in sellable condition because used products or damaged packaging would not be processed for return.
  3. Our representative will take note and delegate the relevant courier company to arrange the pickup of the items from your end.
  4. Upon receipt of goods, If you placed the order using a credit card, we will refund the price of the item(s) returned to the same card. Please note that it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.
  5. All returns and replacements are free of cost.